Leading ICT Support
Our Brisbane based 3 tier technical support stops valuable employees spending time on unproductive IT tasks. The will assist you and your colleagues with any problems they are having with their devices. Whether it's their workstation, server, mobile phone, tablet, printers, desk phone, scanner. Our team will take ownership of the problem and see it through to a solution.
Our lowest service category (Silver) has a response time half that of others in the industry whilst our highest offering (Diamond) offers a guaranteed staggering 15 minute response time to any critical issue. We encourage you to compare us to what else is out there.
| Silver | ||
|---|---|---|
| Response Time | Support Hours | |
| CAT1 | 2 Hours | 9am-5pm |
| CAT2 | 8 Hours | 9am-5pm |
| CAT3 | 12 Hours | 9am-5pm |
| Gold | ||
|---|---|---|
| Response Time | Support Hours | |
| CAT1 | 1 Hours | 7am-7pm |
| CAT2 | 4 Hours | 7am-7pm |
| CAT3 | 8 Hours | 7am-7pm |
| Diamond | ||
|---|---|---|
| Response Time | Support Hours | |
| CAT1 | 15 Minutes | 24 Hours |
| CAT2 | 2 Hours | 7am-7pm |
| CAT3 | 4 Hours | 7am-7pm |